FAQ

What is your shipping policy?

Enjoy FREE SHIPPING on all orders over $50 within Canada, and orders over $75 in the USA. We're happy to offer international shipping. 

Orders shipped through Canada Post. 

Orders shipped within 5-8 business days. 

Is your tea refundable?

Tea is not refundable and not exchangeable as it is a food product. For returns and exchanges on tea ware and accessories please contact us.

How can I carry Ernst & Elsie Tea at my store?

Please contact us regarding having Ernst & Elsie Tea at your location.

Any other questions?

Please reach out anytime to us, we are more than happy to help!